Privacy Policy
Last Updated: November 25, 2025
1. Introduction
ORCAai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
We collect several types of information:
- Personal Information: Name, email address, company name, and payment information
- Business Data: Sales data, customer information, marketing metrics, and analytics data you provide
- Usage Information: How you interact with our platform, including access times and features used
- Technical Data: IP address, browser type, device information, and cookies
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process your transactions and send related information
- Analyze your business data and provide insights
- Communicate with you about products, services, and updates
- Detect, prevent, and address technical issues and security threats
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business
- Legal authorities when required by law
- Third parties with your consent
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Export your data
8. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
9. Third-Party Services
Our services may integrate with third-party platforms (e.g., Shopify, Google Analytics, Facebook Ads). These services have their own privacy policies, which we encourage you to review.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
13. Contact Us
If you have questions about this Privacy Policy, please contact us through our website.